Frequently Asked Questions

How can I contact TEMPLE for customer support?

If you have any questions or concerns, you can contact us at support@htemple.com

Our customer service representatives are available to assist you Monday to Friday from 9 am to 5 pm.

What payment methods do you accept?

Currently, we accept payments through major credit cards such as Visa, MasterCard, AMEX.

We also accept payments through digital wallet platforms such as Apple Pay, Google Pay, and Shop Pay.

Shipping

Do you ship worldwide?

Yes we also offer worldwide shipping.

Shipping Times

USA: USPS 5-13 days
Canada: Canada Post 6-14 days
UK: Royal Mail 6-15 days
Europe: PostNL 6-15 days

Due to high demand, orders may take a little longer to arrive, depending on where you live. Check out our Shipping Policy for more info.

Shipping Costs

Currently, we offer free worldwide shipping. Our free worldwide shipping applies to all orders, regardless of the size or value.

However, please note that customs fees, import taxes, or any other additional charges imposed by your country's customs office are not covered by our Shipping Policy and are responsibility of the customer.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

❗ Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country/state. ❗

For further details of charges, please contact your local customs office.

Orders

Can I change or cancel my order after I have placed it?

Yes, you can change or cancel your order within 12 hours of placing it.

Please contact our customer service team to make any changes or to cancel your order.

How can I track my order?

Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

You can track your order in the Order Tracking page on our website.

How long will it take for my order to arrive?

Our handling time usually takes about 1-2 business days and then the orders are handed over to our shipping partners.

USA: USPS 5-13 days
Canada: Canada Post 6-14 days
UK: Royal Mail 6-15 days
Europe: PostNL 6-15 days

Delivery times may vary depending on your location, please check our Shipping Policy.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Damaged or Defective Items

If you have received merchandise that is incorrect, missing, and/or defective, please contact us at support@htemple.com to initiate a return!

Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

If the item(s) are defective/damaged shipping costs will be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

Return Policy

If you are not completely satisfied with your purchase please contact us at support@htemple.com or via our live chat to initiate a return!

You can return the item for a refund within 30 days of delivery in the original condition and packaging.

There is a 5% cancellation fee to cover transaction processing costs that are not refunded to us by Shopify if we process a cancellation.

TEMPLE does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-5 business days.

When will I receive my refund?

All refunds will be credited to your original form of payment. Typically, you can expect to receive your refund within 7-10 business days after we have initiated the refund process.

However, please note that it may take additional time for the refund to reflect in your account statement or credit card balance, depending on your bank or credit card issuer's policies.

❗ If you're awaiting a credit for your return and haven't received it yet, please reach out to your card-issuing bank for more information. Refunds may take some time to appear in your account, and your bank or credit card company can provide specific details about when the credit will be posted.

If you have any additional questions, please feel free to contact us via our live chat or at support@htemple.com.

Our customer support team will happily assist you.