Refund Policy

Returns


We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return.

30-Day Money-Back Guarantee for Any Reason

Products may be returned for a full refund for any reason within 30 days of the date of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@htemple.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


There is a 5% cancellation fee to cover transaction processing costs that are not refunded to us by Shopify if we process a cancellation.


TEMPLE does not cover the cost for return shipping, if the products are not in their original packaging or if they are damaged or broken. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-5 business days.



You can always contact us for any return question at support@htemple.com



Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exceptions / non-returnable items


Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

We also do not accept returns for broken/damaged products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards or vauchers.



Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



European Union 14 day cooling off period


Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days depending.

Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at:  support@htemple.com